These Terms and Conditions (“Terms”) govern your use of bod-wellness.com and your booking of services with Body Wellness, operated by Monica Islas, ATC. By browsing our website, submitting the contact form, or booking a consultation or session, you agree to these Terms.
Body Wellness provides one-on-one pain management and rehabilitation sessions, employee wellness programs, community workshops and pop-up events, and youth sports recovery sessions (ages 8-15), delivered at our Concord, CA clinic and through mobile sessions across the greater Bay Area. Services are provided by Monica Islas, a board-certified athletic trainer (ATC), in English and Spanish.
Sessions are booked through our Calendly scheduling links. It is your responsibility to select the correct session type, location (clinic or mobile), and language, and to provide accurate contact and intake information at booking. We will do our best to accommodate schedule changes but cannot guarantee availability outside of confirmed booking times.
A $25 deposit is due at booking for New Client, Follow-Up, and Youth sessions and is applied toward the cost of your session. Remaining balances are due at the time of service unless otherwise agreed. Follow-up packages (4-, 8-, and 12-session bundles) are one-time purchases; unused sessions do not expire unless otherwise stated at time of purchase, and are non-transferable and non-refundable except as required by law. Payment plans and limited sliding-scale options may be available on request.
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule a session. Deposits are non-refundable for cancellations made with less than 24 hours’ notice or for missed appointments (“no-shows”), though we’re happy to apply them toward a rescheduled session at our discretion. Please contact us as soon as possible if something comes up.
Mobile sessions delivered outside the Concord clinic are subject to additional travel fees based on distance, as described on our Travel Fees page. Travel fees are confirmed at the time of booking and are separate from the session rate and deposit.
Monica Islas is a board-certified athletic trainer, not a physician. Services provided by Body Wellness are intended to support mobility, pain management, and injury recovery and prevention, and are not a substitute for diagnosis or treatment by a licensed physician or other medical provider. Always consult your doctor regarding any medical condition, surgery, or before beginning a new exercise or rehabilitation program, particularly for pre- and post-operative care.
Physical therapy, manual techniques, stretching, and exercise carry an inherent risk of injury. By participating in a Body Wellness session, you acknowledge this risk and agree to disclose relevant health history, injuries, and limitations before and during your sessions so that care can be adjusted appropriately.
Clients under 18 must be booked by, and have services consented to by, a parent or legal guardian, who is responsible for providing accurate health history and remaining reachable during the session. Youth Sessions are designed for ages 8-15.
All content on bod-wellness.com, including text, images, logos, and the Body Wellness name and branding, is the property of Body Wellness or its licensors and may not be copied, reproduced, or used without prior written permission.
To the fullest extent permitted by law, Body Wellness and Monica Islas shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services, except where such liability cannot be limited or excluded under applicable law. Nothing in these Terms limits liability for gross negligence or willful misconduct.
You agree to indemnify and hold harmless Body Wellness and Monica Islas from any claims, losses, or damages arising from your misuse of our website or services, or your failure to disclose relevant health information.
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these Terms or our services will be resolved in the state or federal courts located in Contra Costa County, California.
We may update these Terms from time to time. The “Effective Date” above reflects the most recent revision. Continued use of our website or services after changes are posted means you accept the updated Terms.
Questions about these Terms can be directed to Body Wellness at monica.bodywellness@gmail.com or 2190 Meridian Park Blvd, Ste C, Concord, CA.
