Your privacy matters to us. Learn how Body Wellness collects, uses, stores, and protects your personal information.
Body Wellness (“Body Wellness,” “we,” “us,” or “our”) provides pain management, rehabilitation, and wellness services from our clinic in Concord, California and through mobile sessions across the greater San Francisco Bay Area. This Privacy Policy explains what information we collect through bod-wellness.com and in the course of providing our services, how we use and protect it, and the choices available to you. By using our website or booking a session with us, you agree to the practices described below.
We collect information in a few different ways, depending on how you interact with us:
The categories of information we collect through the methods above include:
We use the information we collect to: schedule and manage appointments; communicate with you about your care, bookings, and any changes to your session; provide safe, individualized treatment and home care plans; process deposits and payments; respond to inquiries submitted through our contact form; and improve our website, programs, and community offerings. We do not sell your personal information.
As a board-certified athletic trainer practice, Body Wellness treats the health information you share with the same care and confidentiality you’d expect from any wellness provider. Body Wellness is not a hospital or insurance-billed medical practice, and this Privacy Policy is not a HIPAA Notice of Privacy Practices; however, we limit access to your health information to Monica Islas and anyone directly involved in delivering your care, and we do not share it with third parties for marketing purposes.
Our website and booking process rely on trusted third-party services, including Calendly (appointment scheduling), a payment processor (deposits and session payments), and Google Maps (clinic location and directions). These providers have their own privacy policies governing the information you share directly with them, and we encourage you to review those policies. We are not responsible for the privacy practices of third-party services you interact with independently of bod-wellness.com.
Like most websites, bod-wellness.com may use cookies or similar technologies to keep the site functioning properly and to understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some website features.
We do not sell, rent, or trade your personal information. We may share information only: with service providers who help us operate (such as Calendly or our payment processor); if required by law, court order, or to protect the safety of a client or others; or with your consent.
We take reasonable administrative and technical measures to protect the personal and health information you share with us, including limiting access to authorized personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain client intake and health information for as long as reasonably necessary to provide ongoing care, meet recordkeeping practices common to wellness and rehabilitation providers, and comply with applicable law. You may request that we delete information that is no longer needed, subject to any records we are required to retain.
Body Wellness offers Youth Sessions for clients ages 8 to 15. A parent or legal guardian must complete booking and intake on behalf of any client under 18 and consent to the collection of that minor’s health information. Our website is intended for use by adults booking on their own or a minor’s behalf, and we do not knowingly collect personal information directly from children through the website itself.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related law to request access to, deletion of, or details about the personal information we hold about you. To exercise these rights, contact us using the information below; we will respond within the timeframe required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective Date” above reflects the most recent revision. Continued use of our website or services after changes are posted means you accept the updated policy.
Questions about this Privacy Policy or your information can be directed to Body Wellness at monica.bodywellness@gmail.com or 2190 Meridian Park Blvd, Ste C, Concord, CA.
